To maximize revenues, Energy & Utility Companies must focus on rendering excellent service levels on reduced costs. Maxtech Data House has people, processes and technology to perform tasks that enhance your company’s operational efficiency. We render brilliant customer service through swift inquiry and issue resolutions, a critical requirement for this industry. Our Voice & Web based customer service and support reduce costs by making operations productive, efficient and effective. Additionally, our IVR service offers self-service option to customers that allows them to resolve inquiries on their own, effortlessly. Subsequently, the use of the company’s resources is drastically reduced; leading to savings.
Retail and Consumer Products
Retailers spend thousands of dollars on Digital Marketing & Advertising to drive traffic to their storefront/website to generate sales. However, increased competition in the virtual space has compelled e-tailers to compete on price and render value-added services to build brand loyalty. We deeply understand the plight of the retailers and support their business objections through advanced phone, chat and email solutions for their customers. Additionally, our Agents with their sales and customer service skills add value added service for your business. Our back office team generates transparent reports detailing market trend analysis and consumer behavior.
Banking and Financial Services
Exceptional customer service and sales is critical for growth and expansion of Banks and Financial Services Companies. Maxtech Data House with its intelligent inbound and outbound service and technology solutions help financial institutions improve service levels and customer satisfaction and boost revenue. With our Voice, Web & E-mail chat support we help financial institutions acquire new clients, service and grow the existing customer base and maximize ROI. Our measurable key metrics (conversion rates, service levels, average order value, and monthly recurring revenue) make us a preferred business partner in the industry
Consumer Packaged Goods
For establishing brand loyalty, quality product representation and superior customer service are critical aspects. Our Inbound team welcomes consumer calls from the storefront to verify product/service information prior to making the purchase. Our Outbound team helps you to notify and educate your audience and existing clients about new launches. But that’s not all, our back office team generates reports that document the customer responses in regards to new or existing products/services, thus enabling you to focus on improving your customer experience and streamlining your business processes for enhanced ROI.
Excellent customer service and engagement is the foundation of retention, loyalty and long-term revenue growth for the Manufacturing sector. However, in the highly competitive marketplace, manufacturing companies struggle to make their mark in the global market. Personalized marketing strategies, product/service offerings based on customer behavior and attributes and rendering brilliant customer service is the need of the hour for the Manufacturing sector. We deeply understand this fact and provide multi-channel Customer Service solutions through our Voice & Web based applications. Our Agents focus on lead generation, customer experience management and customer service for improving your business ROI.
With millions of mobile phone users, the Telecommunications industry has rapidly grown in the last few years. It has become imperative for telecommunication companies to render quality service that meets the customers’ expectation. With the increasing marketplace competition, companies are forced to render lucrative offerings to their existing and new customers; while struggling to keep their costs down. Furthermore, companies must regularly invest in consumer engagement through multiple channels to build and strengthen their brand and loyal customers’ base.
Maxtech Data House possess a robust domain experience combined with effective Contact Center Solutions for Telecom industry. We have assisted several industry players with their communication needs (customer queries, complaints handling, follow up for payment reminders) via Web & Voice based applications.
Travel, Transportation and Hospitality Services
To monetize the untapped potential of the international and domestic markets, Travel, Leisure & Hospitality companies must leverage an efficient multi-channel platform to engage with existing and new customers, optimally. In the highly competitive marketplace, superior customer interaction and customer experience via different channels is the need of the hour for establishments.
Maxtech Data House offers intelligent and profitable multi-channel environment to deliver premium customer service based on the unique and dynamic needs of the business and the industry. We engage with your customers and streamline the interactions through Inbound and Outbound Voice & Web support, E-mail management, mobile SMS and IVR (self-service).
Insurance sector faces several challenges like shrinking profit margins, stringent regulatory compliance, emerging customer requirements and volatile economic environment. Maxtech Data House is an ISO 9001 and 27001 certified IT-BPO company that facilitates your insurance business gain a competitive edge through enhanced process efficiency.
We offer BPO support services for insurance carriers offering first party general insurance, life insurance, health insurance, car / automobile insurance and homeowner insurance. Outsourcing to Maxtech Data House will accelerate the speed of claim processing and customer data management while improving the quality of customer interactions with the company through the contact center. These processes will subsequently improve customer satisfaction levels and encourage customer loyalty.
Efficiently managing patient engagement plays a vital role for healthcare companies to keep pace with the rapidly growing demand for quality services and maintaining transparency for regulatory and legal compliance. With an aging population, the need for rendering greater level of care combined with evolving technology is driving healthcare providers to seek efficient ways of operating; while delivering superior standards of patient care. Maxtech Data House with its brilliant Voice, Web & E-mail chat support offers superior customer engagement and service by rendering health reminders, educational tips, healthcare coordination updates and processing the healthcare claims.
Maxtech Data House with over 20 years of experience in the Publishing Industry has successfully served several Digital Publishing Companies on the globe. Our proficient team of analytical and technical experts works on E-Pub, HTML and XML conversion, style sheet and tagging. We provide an integrated service with a distribution model to offer our clients a brilliant output exceeding their expectations. Our Digital Publication Services allow you to convert your documents, books, journals and magazines into a suitable digital format (PDFs, XML, HTML, XHTML, SGML) that works on iPad, Nook and Kindle Readers and other smart devices.