With our robust 10 years of experience in delivering customized solutions to manufacturing companies on the globe, we ensure that your company engages with customers and suppliers in a smooth way throughout the order management and fulfillment process.
- Web & Live Chat
- Inbound & Outbound Voice Support
- Mobile SMS
- Email Management
We facilitate seamless communication between the manufacturer and its vendor-supply chain and partners with latest call center technology that includes facilities for IVR, Voice Logger, Automatic Call Distributor, Dialer and Reporting Engine.
Customer Service across Channels
Industry reports suggest that consumers use 12 channels to experience a product, including web, mobile app and offline (retail). To monetize the opportunities of the digital marketplace; your business must focus on an omni-channel customer service approach. Our multi-channel contact center creates a personalized customer experience for your users through voice, web and mobile channels.
Consistency of Customer Care
Customer loyalty is created on a consistent brand experience in the manufacturing sector. We at Maxtech Data House deeply understand this fact and rigorously train our staff on your company’s business principles that allows them to respond to your customers need with confidence and courtesy. Additionally, we monetize the up-selling and cross-selling opportunities to optimize revenue inflow for your company.
Seamless Call Center Service through Single Vendor
Your manufacturing facility may need to render customer support and communication with supply chain partners. We have the robust capability to provide an end-to-end customer service requirements that reduce the risk of outsourcing for your company.
With the latest and the right technology to connect with your customers at your fingertips, you can significantly save cost and time. With our high-tech contact center technology, we ensure optimization of inbound and outbound customer interactions for your company. Our technology involves utilization of facilities for IVR, Voice Logger, Automatic Call Distributor, Dialer and Reporting Engine.
You can evaluate insights about your CRM strategies, with the assistance from our call center metrics and detailed reports. You gain visibility and control across the outsourcing process (inbound and outbound) through Key Performance Indicators (KPIs) reports that include Average Handling Time (AHT), First Call Resolution (FCR) and Abandoned Call Rate.
We adhere to the stringent data security measures to ensure that clients trust your company and its premium customer service. Outsourcing to Maxtech Data House allows your business to build long-term customer relationships.