Retail and Consumer BPO Support Services
Retail and Consumer Products companies today need to focus on deeper consumer engagement, rapid product innovation, cross-channel strategy, information and performance visibility, value chain integration, innovative retail technology, cost efficiency, compliance and sustainability to emerge as a winner in the fierce market competition.
Today, retailers and E-Commerce stores spend thousands of dollars on advertising online to drive traffic to their stores/website. The increased competition on the web has forced retailers to compete on lower margins and offer value-added services to build brand loyalty. This culminates into an out-of-pocket expense with narrow profit margins for the e-tailers. To help boost their sales pipeline while reducing costs, our industry leading technology provides phone, chat, and email support to your customers, round the clock.
Maxtech Data House understands the distinct requirement of retail and e-commerce customers that are at par with industry expectations, and we specialize in supporting them with tailored inbound and outbound contact center solutions.
- Increase sales revenue and procure new customers
- Improve customer service and Strengthen current customer loyalty
- Improve and Enhance brand image with Advanced Technology & Marketing solutions and help from our trained and quality workforce
- Promote new service or product offerings through outbound contact center solutions
- Handle spike in customer interactions during the holiday season and festivities via inbound contact center solutions
- Provide customer service for loyalty program holders
- Offer competitive advantage via chat, phone and email support
- Tap into new global markets via our foreign language support