Travel, Transportation and Hospitality Services
We at Maxtech Data House help you streamline your business processes to transform your operations and exceed customer service quality. With our proficient team, we accurately capture customer and business data into your preferred digital format and our analytics team provides a valuable business insight; enabling you to improve your services and competitiveness in your industry.
Our Business Process Services (BPO) team delivers integrated IT-BPO services for travel, transportation and hospitality businesses across the globe. We render data capture service as well as analytics to help you make an informed decision.
Our Industry-specific Solutions involve:
Customer Contact Center – Front Office
- Customer Reservations & Bookings
- Cross Sell Travel, Hospitality & Transportation Products
- General Inquiries
- Cancellations and Reschedules
- Online and E-mail Bookings Fulfillment
- Complaints/ Correspondence Handling
- Itinerary Research and Planning
- Rendering Destination Information
- Customer Satisfaction Surveys
- Schedule Changes in Itinerary, Reservations & Bookings
- Social Media Tracking and Management
- Chat & Web Support
Customer Contact Center – Back Office
- Expense Accounting
- Payables Reconciliations
- Receivables Reconciliations
- Refunds and Exchanges Management
- Analytics and Newsletters
To know how we can further assist with your unique industry requirement, please call 02220222 NOW!