To ease the information highway between customers and the Utility companies, Maxtech Data House unifies customer touchpoints and channels and coordinates the back office processes involved in customer support.
Utilizing premium industry cross-channel queuing and routing technology, Maxtech Data House prioritize and distributes interactions with Contact Center, branch and back office. We evaluate skills and the availability of the team to connect customers with the best resource available to assist them with account updates or billing queries. Our efforts enable Energy & Utility vendors to improve their customer experience and reduce costs.
Our trained and proficient team of Agents helps your customers to;
- Check Account Balances
- Pay Bills
- Review Meter Readings
- Sign Up For New Connection or Renew Services
- Make Complaints Regarding Poor or Interrupted Services
- Change Contact Information or Name on the Utility Bill
We service you and your customers on the backend, too. Our centralized storage and efficient forms processing solutions allow Energy & Utility companies to retrieve information about a particular customer immediately for resolving the complaints or for sending monthly utility bills. We therefore take away the hassle of bulk data processing, retrieval and management of the utility bills.