Utilities

Premium Inbound & Outbound Contact Center Solutions for Energy & Utility Sector and Customers
Creating a reliable multi-channel customer service and engagement is the prime challenge for the Energy & Utility sector. To meet the challenge, companies today seek to prioritize customer experience (billing) through self-service channels, while reducing the costs of value-added services. Additionally, sales and service interactions – cross-selling, up-selling, bill payments, and service requests involve multiple contacts with customers, third party vendors and internal departments of the company.

To ease the information highway between customers and the Utility companies, Maxtech Data House unifies customer touchpoints and channels and coordinates the back office processes involved in customer support.

Maxtech Data House Inbound And Outbound Contact Center Solutions

Utilizing premium industry cross-channel queuing and routing technology, Maxtech Data House prioritize and distributes interactions with Contact Center, branch and back office. We evaluate skills and the availability of the team to connect customers with the best resource available to assist them with account updates or billing queries. Our efforts enable Energy & Utility vendors to improve their customer experience and reduce costs.

Utility
Customers often need assistance that compels them to make incessant phone calls to your company or choose a new provider. Through proactive web chat and voice calls, Maxtech Data House improves your customers’ experience and reduces the cost to serve them.

Our trained and proficient team of Agents helps your customers to;

  • Check Account Balances
  • Pay Bills
  • Review Meter Readings
  • Sign Up For New Connection or Renew Services
  • Make Complaints Regarding Poor or Interrupted Services
  • Change Contact Information or Name on the Utility Bill
Back Office Operations

We service you and your customers on the backend, too. Our centralized storage and efficient forms processing solutions allow Energy & Utility companies to retrieve information about a particular customer immediately for resolving the complaints or for sending monthly utility bills. We therefore take away the hassle of bulk data processing, retrieval and management of the utility bills.